Terms & Conditions

All orders are subject to the following terms and conditions:

1. Cake Design and Consultation
All our cakes are made to order. You can browse our portfolio or we can design something unique for you. We offer
no-obligation design consultations for all cakes. Any cake ordered from a picture or photo of a cake produced
elsewhere can only be reproduced by us as our interpretation of the cake and will not be a replica. Please be aware
that copyright also protects some designs and, therefore, cannot be copied. 

2. Tastings
We also provide cake tastings. At the time of booking your consultation, please mention if there are any flavours you
would like to sample. There is a charge for Cake Tasting which is added to the order if you go ahead with us and
place an order above 200 

3. Serving sizes
Our standard cake serving sizes are 1″x2″x4″ high. Cake serving sizes are estimated. Speciality cakes, carved
cakes and method of slicing may affect the total serving number. Customer understands and accepts these terms,
and must order their products accordingly after having considered these variables. We provide cake cutting guides
(except carved cakes) with all our orders for you to follow to get the ordered servings. 

4. Orders
* Two-week notice for celebration cakes, secured with deposits.
* A three-month notice is needed for wedding cakes, secured with deposits.
Sometimes we might be able to accommodate a cake at shorter notice depending on our schedule and the design
of your cake and the availability of the date, so please contact us to discuss. 

5. Deposits
All deposits become due to once you have placed, checked and confirmed the details of your order. We will hold
your date no later than one week after booking. After this time, your date is not guaranteed and will still be available
to other customers. We will not treat your order as accepted until your deposit has been received.
* All celebration cake orders require a non-refundable deposit of 50%. Short notice orders that are placed within
seven days of the collection date are an exception to this and must be paid in full on ordering.
* For wedding cakes, a non-refundable deposit of 50% is required to secure your order. Short notice orders placed
within one month of the wedding date are the exception to this; they should be paid in full at the time of ordering.
Please note that all deposits are NON-REFUNDABLE and NON-TRANSFERABLE. If you cancel your order
deposits paid are strictly NON-REFUNDABLE. In the unlikely event that we need to cancel your order, any deposits
paid will be FULLY REFUNDED. Reasons we may need to cancel – death, injury, illness (due to health and safety
regulations), severe medical conditions or an accident of myself or any immediate family member. 

6. Final Balance Payments
* For celebration cakes, the balance can be paid in cash on delivery/collection. If you wish to pay the balance by
cheque, PayPal or direct transfer, this must be paid seven days before delivery/collection.
* Final payment for your wedding cake is required no later than four weeks before your collection/delivery date. We
will not release your cake to you until payment has been received in full. We accept no responsibility for any loss
howsoever caused for non-delivery under these circumstances. 

7. Non-Payments
Please note, if full payment of the wedding cake is not received 28 days before the delivery, collection and set-up
date, it is assumed that the cake has been cancelled. The cancellation policy, therefore, applies in all cases. If after
the 28-day deadline you try to make payment, we reserve the right to refuse your trade in all cases with complete
loss of your 50% deposit. 

8. Cake Design alterations
Your cake is important to us so; please take the time to check the details of your quote/order carefully. It is your
responsibility to contact us of any changes required to your original order. We will try and accommodate any
changes where possible. We cannot guarantee to do so and reserve the right to increase the price quoted for any
extra work required.
Any changes made to your original design are subject to a change in the quoted price. Included are supplies that
may no longer be needed but have already been purchased. Please note we are unable to make any changes
within seven days of the delivery/collection date for celebration cakes or within four weeks of the wedding date.

9. Change of Occasion date
If, for any reason you need to re-arrange your occasion date, we will try our best to accommodate these changes at
no additional charges; provided sufficient notice is given and that we can offer a cake for the re-arranged occasion
date. We will do our best to accommodate your order but CANNOT GUARANTEE to be able to do so. If we are
already fully booked for your new occasion date and unable to provide the cake, it would not be possible to refund
your deposit. Please bear this in mind when ordering, as any monies paid are non-refundable and non-transferable.
We highly suggest that you take out wedding insurance to cover all eventualities.

10. Collection
Prior arrangement is required to collect all orders within a time slot mentioned in your order form. A signature is
needed for cake collection, confirming that you have received your order in good condition and as specified. We will
not accept liability for any damage sustained to the cake once it has been collected and signed for.

11. Delivery
Delivery should be arranged at the time of ordering or as soon as possible afterwards.
* Delivery is free on all orders over 100 within a 10-mile radius of my business and 40p per mile after that.
Distances are calculated using Google maps.
* A delivery charge of 5 applies to all orders under 50 within a 10mile radius of my company and 40p per mile after
that.
It is your responsibility to ensure that you have provided correct delivery information and to ensure that the venue is
open and available at the arranged time. At the venue, should we have to wait to gain entry, you will be billed for the
time at a rate of 15 per hour. If no-one is available to receive the cake at the agreed delivery time, your order will be
returned to my business and we will contact you to arrange an alternative delivery time; for which a charge will be
payable. My company accepts no responsibility for any loss or consequential loss incurred by the customer as a
result.

12. Set Up
While we try to ensure that your cake is presented looking it’s very best, the stability or levelness of the table upon
which the cake is displayed or the quality of the surrounding around the cake is not in our control. Please ensure,
the ‘cake presentation table’ is stable, level and sturdy enough to hold the cake. A large six tier rich fruit wedding
cake can weight up to 7Kg. Please also remember that chocolate covered cakes can melt under extreme conditions
as are found within a marquee on a hot Summers day. If the cake is to be set up by the venue staff, we will leave
instructions on how the cake is to be displayed and obtain a signature to verify that I have done so. Once the cake is
delivered or collected, set-up, and signed for we are not responsible for any interference or damage to the cake.

13. Non-Edible supplies
Your order may contain some non-edible items such as ribbons, flower or feather holders or wires in sugar flowers.
On delivery, We will make the recipient aware of any non-edible items that must be removed before the cake is
sliced and served.

14. Cakes made with Fresh Flowers
We can supply fresh flowers for your cake, or your florist can do so. We can liaise directly with your florist and
arrange with them to supply the flowers at the venue, ready for setting up the cake. Please note that some flowers
as not suitable for use on cakes. It is your responsibility to ensure that the flowers you chose are safe to come into
contact with food.

15. Quality and storage of your cake
Your sponge cake will be baked as close to your delivery/collection day as possible to ensure quality and freshness.
Cakes covered with sugar paste should be stored in a cool, dry place, preferably in the box that they are supplied in.
They should not be refrigerated. We suggest that sponge cakes should be eaten as close to the delivery/collection
date as possible. My Business advises that all food must be consumed within 24 hours of the first serving. Any food
consumed after 24 hours or later is at the clients discretion and becomes their responsibility. Once food has been
delivered, the responsibility of consumption lies with the customer and, therefore, indemnifies my business of all
liability for personal use.

16. Allergies
Please be aware that while your cake may not be made with nuts or a nut product, it will have been prepared in a
kitchen where nut products may be used in other cakes and fillings. We cannot guarantee that your cake will be free
from all nut traces. All of the cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy,
nuts. It is your responsibility to inform your guests of this allergy information. We shall not be held liable for any
allergic reaction resulting from consumption of the cake.

17. Weather
Heat and humidity can adversely affect your cake. In warmer months, it is advised the cake be kept in an air
conditioned area or, at the very least, a cool area. (Refrigeration is not recommended for fondant cakes). It is
strongly suggested that cakes being collected by the customer be transported in an air-conditioned vehicle. You
understand that I am in no way responsible for any damage that may occur due to weather conditions.

18. Exemption
Where damage does occur at the irrefutable fault of my business, a partial or full refund may be given, this will be
determined on an individual basis. Proof must be provided immediately, either in person or by way of pictorial
evidence. The customer is made aware that specific designs (e.g., topsy-turvy) are more structurally sensitive than
others; improper handling can lead to damage. Assuming all precautions have been taken by us, to provide you with
a sound structural support; we accept no liability for any damage that may occur once the cake is in the customer’s
possession.